- You must live in Knox County.
- On your first visit you’ll be given two forms to fill out, asking for estimates of your monthly income and expenses, and a list of who lives in your household.
- Each time you come, you must show identification, like a driver’s license, including proof of your address.
- Client hours are 9:30 a.m. to noon, Monday, Wednesday, and Friday. No one is admitted after 12:00.
- People (households) may come for food only once during a calendar month. That means if you have come any day in April, you can come for food again any day in May.
- The amount of food we give should provide food for about three days, based on the size of your family. It’s only a supplement. AIO cannot supply all a household’s food needs for the month.
- To get a voucher for the electric company (CMP) you must bring in your disconnect notice. If you need help preventing an eviction, you must show your eviction notice. For all requests, we will ask you what steps you’ve already taken to solve the problem. Emergency vouchers are limited to no more than $300 per household per year and are usually only a part of that.
- Everyone working at AIO is a volunteer. No one is paid. We are neighbors helping neighbors and affirm the importance and dignity of every person who comes to us.
- We expect that same respect and civility in return. In the waiting room and while being helped to get food or a voucher, our clients understand that. If we cannot give them what they hoped we could, they accept that fact calmly. They know we are doing the best we can.